Shipping Policy

Seyoné Retail LLC — us.prashantisarees.com

Last updated: June 30, 2026

We currently ship to addresses within the United States and Canada. We do not ship to any other destinations at this time.

Order Processing & Dispatch

Orders are dispatched within 24 hours of being placed, excluding Sundays and public holidays. Orders placed on a Sunday or holiday are dispatched the next business day. You'll receive a shipping confirmation email with tracking as soon as your order leaves our facility.

Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the date of order:

• United States: typically 3–7 business days after dispatch
• Canada: typically 6–10 business days after dispatch

Delivery windows may vary based on your location and the carrier. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our reasonable control.

Shipping Charges

Shipping charges, if any, are calculated at checkout based on your destination and order value, and are shown before you complete your purchase. All charges are in U.S. Dollars (USD) unless otherwise stated.

Canada — Duties & Taxes

Orders shipped to Canada may be subject to import duties, taxes (including GST/HST/PST), and customs or brokerage fees levied by Canadian authorities. These are determined by Canadian customs and are the responsibility of the recipient, who is the importer of record. These charges are separate from our shipping fees and are collected by the carrier or customs at the time of delivery. Customs policies vary; please contact your local customs office for details. Customs processing may also cause delays beyond our delivery estimates.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours after dispatch for tracking to update. If you have an account, you can also view your order status under your account page.

Packaging

All products are shipped in secure, tamper-evident packaging. If you receive a package that appears tampered with or damaged in transit, please do not accept delivery from the carrier where possible, and contact us immediately at support@prashantisarees.com with photographs. If you accept delivery, the package will be deemed to have arrived in good, tamper-evident condition.

Multiple Addresses

All items in a single order ship to one address. To send items to more than one address, please place a separate order for each address.

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date) at usasupport@prashantisarees.com with your order number and any relevant photographs, and we'll work with the carrier to resolve it.

Returns

For information on returns and refunds, please see our Return & Refund Policy.

Contact

Seyoné Retail LLC
Email: support@prashantisarees.com
Website: us.prashantisarees.com