Return & Refund Policy

Seyoné Retail LLC — us.prashantisarees.com

Last updated: June 30, 2026

We want you to love what you receive. If something isn't right, we're here to help. Please read our policy below before requesting a return.

7-Day Return Window

You may request a return within 7 days of the delivery date shown by the carrier. Requests made after 7 days cannot be accepted. To start a return, email us at usasupport@prashantisarees.com with your order number and the reason for the return, and our team will share return instructions.

Condition of Items

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In their original condition, with all tags, labels, and packaging intact
• Free of any alterations, stitching, or customization

We do not accept used goods. Any item that has been worn, washed, altered, damaged through use, or returned without its original tags and packaging will not be accepted, and will be returned to you at your expense.

Non-Returnable Items

The following are final sale and cannot be returned, exchanged, or refunded:

• Blouses, blouse bits, and items with stitching, fall/edging, or other tailoring services
• Customized, made-to-order, or personalized items
• Gift cards
• Items marked "Final Sale" or "Non-Returnable" on the product page

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at usasupport@prashantisarees.com with your order number and clear photographs of the item and packaging. In these cases, we will arrange a replacement or full refund at no cost to you, including return shipping.

How to Start a Return

1. Email usasupport@prashantisarees.com within 7 days of delivery with your order number and reason.
2. Our team will confirm eligibility and provide a return authorization and shipping address.
3. Pack the item securely in its original packaging with all tags intact and ship it back within 7 days of receiving authorization.

Please do not ship any item back before receiving a return authorization from us. Returns sent without authorization may not be processed.

Return Shipping Costs

Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit on their way back to us. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected by our quality assurance team, we will email you to confirm approval or rejection. If approved, your refund will be issued to your original payment method for the cost of the product only. Original shipping charges, return shipping, and any duties or taxes already paid are non-refundable.

Approved refunds are typically processed within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

If you'd like a different size, color, or style, the fastest way is to return the eligible item for a refund and place a new order. For assistance, reach us at usasupport@prashantisarees.com.

A Note on Colors

Actual product colors may vary slightly from how they appear on your screen, due to differences in monitors, lighting, and photography. Such minor variations are not considered defects.

Contact Us

Seyoné Retail LLC
Email: usasupport@prashantisarees.com
Website: us.prashantisarees.com